Tourism & Hospitality Skills

About this course

CEB +3 / UG Internship & Skill Development Programme. Orientation, supervised skill training, practical/field work, project work and final assessment. Hospitality, customer service and tourism basics. Certificate issue is subject to completion of the configured programme requirements. This is a CEB-issued training/internship certificate unless separately approved by the competent institution.

Detailed Course Modules & Syllabus
Module 1: Introduction to Tourism & Hospitality Industry
Overview of the travel, tourism, and hospitality sectors (hotels, resorts, travel agencies, and aviation support).

Understanding guest profiles, expectations, and the importance of service culture.

Basic industry terminology, geographical awareness, and popular tourist destinations.

Module 2: Front Office Operations & Guest Relations
Front office functions: Reservation handling, check-in/check-out procedures, and guest registration.

Customer service excellence: Handling inquiries, resolving guest complaints, and professional communication.

Telephone etiquette, correspondence, and managing guest feedback.

Module 3: Travel Agency & Tour Operations Basics
Introduction to tour packaging, itinerary planning, and ticketing basics.

Basic guidance on travel documentation (visas, passports, insurance) and transportation coordination.

Overview of event hospitality and catering coordination.

Module 4: Practical Internship Project & Final Assessment
Practical case study or simulated hotel/tour desk management scenario.

Preparation of a comprehensive service audit, itinerary draft, or guest relations report.

Final evaluation, presentation, and project review.

What you will learn

• Learning Outcomes
• Master the fundamentals of hospitality operations and guest service management.
• Gain professional skills in front office coordination, communication, and conflict resolution.
• Understand basic tour packaging, itinerary planning, and travel industry workflows.

Eligibility